Listen & Consult

Talk Less. Listen More.

The world swirling around us is volatile. Chaotic. Uncertain. The best leaders, the most dynamic ones who reach the highest summits of success, tend to calm doubt by providing a clear vision.

For years, as the pioneer in professional coaching, Dardis has taught confidence and active listening. All too often, both out in the real world and within our own seminars, we encounter talented teams and individuals who have forgotten the art of listening.

Speaking to relay a well thought out point during a group meeting, team huddle, or internal status call is vital. Just as essential though, if not more so, is accessing co-worker and client points of view through careful questioning and consultative listening.

Dardis’ Consultative Selling Skills program fosters a sales exchange built on natural conversation and authentic rapport. Pressure and ineffective persuasive dialogue can lead to disaster. Instead, we give clients the tools they need to cultivate long-lasting relationships. With roadmaps, custom closing strategies, and fine-tuned interview techniques, we help individuals elevate sales calls into enduring client relationships. Here are some tips to consider as you sharpen your listening skills:

  • Understand first. Evaluate later. Digest the intent of the message you’re hearing before developing a response.
  • Probing means asking careful questions that encourage extra information from the person you’re interacting with.
  • Give feedback that’s honest. Real world success requires us to be straightforward, not insensitive.

How To Talk Politics

Politics are important. And everyone is entitled to their opinion. In general, we recommend that professionals avoid politics, religion, and finances in the workplace, but sometimes you might find yourself in a situation where these topics are difficult to sidestep, especially this time of year.

Before engaging in any political water cooler talk in person or via virtual chat, make sure you’re familiar with your company’s policies and your state’s laws. Equipping yourself with the right information means you can be certain of what’s allowed and what isn’t.

If you do find yourself in the heat of a political debate, Dardis experts suggest you end the conversation quickly and politely. We’ve put together some quick tips to make sure you’re ready to handle anything.

  • Express respect while guiding the conversation to a close. A response like, “I appreciate your energy and respect your opinion, but I’d rather not discuss this subject right now,” can diffuse emotional situations effectively.
  • Know when, and how, to walk away. After all, time working, whether you’re at the office or at home, should be dedicated to…work. Don’t be afraid to simply remind your conversation partner that you need to get back to your responsibilities.
  • Ask questions. A debate can quickly transform into a potent way to learn something new about a different perspective. Following up with sincere questions can provide the opportunity to bond with coworkers, clients, and employees.

A productive conversation can be had without hurling names or insults. Don’t forget, talk less and listen to understand.